We Are Hiring: Front Desk Team Lead

Our Sage family is looking a strong team lead with excellent multi-tasking and customer service skills.

Interested candidates email cover letter & resume to: careers@sagerecoveryaustin.com

FRONT DESK SUPPORT:

• Open and unlock office
• Ensure space is set up to greet clients
• Assist with answering phones  & scheduling appointments
• Assist with scanning, faxing and other administrative duties
• Greet clients and collect payments

TEAM LEAD DUTIES:

• Coordinate front desk schedules & duties
• Train new front desk staff
• Represent front desk staff in meetings
• Look for ways to improve front desk protocol and procedures
• Oversee patient appointments & room availability to ensure office space is being used efficiently and clients’ needs are being met
• Communicate to front desk staff the changes in clinicians’ schedules, ability to accept new patients & insurances accepted
• Serve as backup for explaining patient benefits and quotes for services
• Communicate clinicians’ administrative needs to front desk team

TEAM SUPPORT:

• Coordinate staff luncheons, meetings and events
• Keep track & order office supplies
• Serve as advocate for front desk staff to upper management
• Assist in ordering supplies for new team members
• Schedule repairs & service with property manager & outside vendors

MINIMUM REQUIREMENTS:

• Ability to work 7:30am – 4:00pm
• 3+ years in receptionist/administrative work
• 2+ years in team leader position
• Strong communication and ability to gain the respect of peers
• Excellent written, verbal and phone skills
• Strong capacity for multi-tasking and project management with the ability to work in a fast paced front desk office meeting multiple deadlines on time
• Ability to listen to direction, take initiative and produce a result that best fits the needs of the center
• Possess confidence to advocate to upper management on behalf of peers
• Experience in a medical or behavioral health setting a plus

BENEFITS:

• Health, dental & vision insurance
• Short Term Disability
• Flexible Spending Accounts (dependent care & medical)
• Paid Time Off
• Room to grow with a fast growing company
• Full-Time
• Awesome team atmosphere